Customer Support & Contact
Need a download, help opening a file or an answer before buying? Choose the route that matches your question.
Find your purchase or ask about an order
Open Etsy in your web browser, sign in and go to Purchases. Select your KFarm order to download available files or choose Help with order to contact the seller.
If you checked out as a guest, look for the download link in your Etsy receipt email.
Return to your free guides
If you have already subscribed, open the collection directly. You do not need to complete another subscription form to browse the available guides.
For a missing subscription email, check Spam and Promotions. If a download fails, note the guide name and the page link before contacting KFarm.
Download, open and print
Downloading an Etsy purchase
Use a computer or mobile web browser: Etsy currently does not support downloading digital purchases inside its app. If payment is still processing, the download may not be available yet.
Opening PDFs and ZIP files
Save the complete file before opening it. Extract a ZIP folder first, then open the PDFs inside. If a PDF does not open, try downloading it again and opening it in a PDF reader.
Printing your pages
Check the paper size and printing notes supplied with your product. Preview one page before printing the full set. Choose “Fit” when adapting the page to a different paper size, and check that no text or margins are cut off.
Contact KFarm
About an Etsy order: use Help with order so your message stays attached to the purchase.
Before buying, or for a free-guide or website issue: send a direct message to the official KFarm Instagram account. Include the product or guide name, the affected page link, your device and a short description of what happened. For an error, a screenshot of the error message helps.
Keep payment information and personal order details out of public comments.
Partnerships & Collaboration
For brand partnerships, product collaborations and advertising inquiries, email kfarm.partnerships@gmail.com.